FAQ

Last updated: September 12, 2026

What does Coriviia sell?

Coriviia offers a selection of plush companions, giftable items, accessories, and related products.

The exact products available may change over time.

Who operates Coriviia?

Coriviia is owned and operated by Nanjing Xiaoxuanfeng Technology Co., Ltd.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

How long will delivery take?

Estimated delivery is normally 7–12 business days after dispatch.

Delivery estimates are not guarantees and may be affected by destination, customs procedures, carrier delays, weather, peak-season volume, or other circumstances outside normal control.

Where does Coriviia ship?

We accept orders for destinations that are currently supported through our checkout.

If your country or region appears as an available shipping destination at checkout, we can normally accept an order for that location.

If a destination is not available at checkout, we currently do not offer delivery there.

How much does shipping cost?

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Will I receive tracking information?

Yes. Once an order has been dispatched and tracking becomes available, we will send shipping or tracking information to the contact details associated with the order.

My tracking has not updated. What should I do?

Short tracking pauses can occur while packages move between carrier facilities.

If tracking has not updated for an extended period, or you believe your parcel may be lost, contact service@coriviia.com with your order number.

We will review the available shipment information and help determine the appropriate next step.

Can I change or cancel my order?

Please contact us as soon as possible.

We will try to accommodate cancellation or modification requests before fulfillment begins, but changes cannot be guaranteed once an order has entered processing, packing, or shipment.

If we successfully cancel an order before fulfillment, any eligible payment will be refunded to the original payment method.

Can I return an item?

Eligible products may be returned within 30 calendar days after delivery.

Returned products must generally be unused, in their original condition, and returned with original packaging and included components where applicable.

See our Return Policy for full conditions.

How do I start a return?

Email service@coriviia.com with:

Your order number;
The product you want to return;
The reason for the return;
Relevant photographs or videos where applicable.

Do not send a return until our support team has provided return authorization and instructions.

Where should I send my return?

The return warehouse may differ from our registered business address.

Once your return request has been approved, we will provide the correct return address and instructions.

Who pays return shipping?

For preference-based returns, such as changing your mind, the customer is normally responsible for return shipping unless otherwise stated.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution without requiring the customer to bear reasonable return costs caused by our error.

When will I receive my refund?

Once an approved return has been received and inspected, eligible refunds are normally issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund.