Shipping Policy
Effective date: September 12, 2026
Last updated: September 12, 2026
This Shipping Policy applies to purchases made through Coriviia, which is owned and operated by Nanjing Xiaoxuanfeng Technology Co., Ltd.
1. Order Processing
After payment has been successfully confirmed, orders are normally processed within:
1–3 business days
Processing may include payment verification, order preparation, quality checks, packing, and transfer to the delivery carrier.
Business days generally exclude weekends and public holidays.
2. Estimated Delivery Time
After an order has been dispatched, estimated delivery is normally:
7–12 business days
This is an estimate rather than a guaranteed delivery date.
Delivery may occasionally take longer because of:
- Carrier congestion;
- Customs procedures;
- Severe weather;
- Remote destinations;
- Public holidays;
- Peak sales periods;
- Transportation disruptions;
- Other circumstances outside normal control.
3. Shipping Destinations
Coriviia accepts orders for destinations that are made available through our checkout system.
If your country or region can be selected and a shipping option is shown at checkout, we can normally accept an order for that destination.
If a destination is not available at checkout, we currently do not offer delivery there.
Some remote areas, restricted locations, P.O. boxes, military addresses, or locations not supported by available carriers may not be eligible for all shipping methods.
4. Shipping Charges
Applicable shipping charges are displayed during checkout before payment is completed.
Shipping costs may depend on:
- Delivery destination;
- Package characteristics;
- Available shipping method;
- Order value;
- Promotional shipping offers, where applicable.
The shipping amount displayed and accepted at checkout will apply to the order unless an obvious technical or pricing error occurs.
5. Fulfillment Origin
Orders may be fulfilled from our own facilities or partner fulfillment facilities, depending on product availability, inventory location, and delivery destination.
The fulfillment or warehouse location may therefore differ from our registered business address.
We do not represent every order as being shipped from the customer's local country unless that is actually the case for the relevant order.
6. Tracking
Once an order has shipped and tracking information becomes available, a shipping confirmation or tracking update will be sent using the contact details associated with the order.
Tracking information may require a short period to become active after dispatch.
7. Delayed Tracking
It is normal for tracking information to pause temporarily while a parcel is moving between logistics facilities.
If tracking has not updated for an extended period, contact:
Please include your order number.
8. Lost Packages
If a parcel appears to be lost or has not arrived within a reasonable period beyond the expected delivery window, please contact us.
We will review the available carrier information and, where appropriate, assist with investigation and provide a reasonable resolution in accordance with the circumstances.
We do not automatically reject a customer's request merely because carrier tracking displays a delivery status.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an address error, contact us immediately.
We will attempt to correct the address before dispatch, but changes cannot be guaranteed after an order has entered fulfillment or shipment.
10. Customs, Duties, and Taxes
International shipments may be subject to import duties, taxes, customs charges, or other fees imposed by the destination jurisdiction.
Where such charges are not collected during checkout, they may be assessed by local authorities or carriers.
Applicable obligations depend on the destination and local law.
11. Damaged Shipments
If your package or product arrives materially damaged, photograph the package and affected item where possible and contact:
Please include your order number and relevant photographs or videos.
12. Business Information
Operator:
Nanjing Xiaoxuanfeng Technology Co., Ltd.
Registered Address:
Room 3205, 2nd Floor, Building 3, Cuiping Science and Innovation Park, No. 37 Jiangjun Avenue, Jiangning District, Nanjing, Jiangsu Province, China
Email:
service@coriviia.com
Telephone:
+852 6647 3181