Return Policy
Effective date: September 12, 2026
Last updated: September 12, 2026
Coriviia is owned and operated by Nanjing Xiaoxuanfeng Technology Co., Ltd.
We want customers to understand the return and refund process before making a purchase. This policy explains when a product may be returned, how to request a return, where an approved return should be sent, and how refunds are handled.
1. Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the order is shown as delivered to the customer.
2. Return Eligibility
To qualify for a standard return, the product should generally:
- Be unused;
- Be in substantially the same condition in which it was received;
- Include original packaging where reasonably applicable;
- Include accessories or other components originally supplied with the product;
- Be accompanied by valid proof of purchase.
3. How to Request a Return
Before returning a product, email:
Please provide:
- Your order number;
- The product you wish to return;
- The reason for the return;
- Relevant photos or videos where appropriate.
Our support team will review the request and provide return instructions if the return is eligible.
4. Return Address
Do not send returns directly to our registered business address unless our support team specifically instructs you to do so.
Our return warehouse may differ from our registered company address.
Once your return has been approved, customer support will provide the appropriate return warehouse address and return instructions.
5. Preference-Based Returns
For an eligible return based on personal preference, such as changing your mind, the customer is generally responsible for reasonable return shipping costs.
Original outbound shipping charges, if any, are normally non-refundable unless required by applicable law or the return results from our error.
6. Damaged, Defective, Incorrect, or Misdescribed Products
If you receive an item that is:
- Damaged;
- Defective;
- Incorrect;
- Missing material components; or
- Materially different from its product description,
please contact service@coriviia.com and provide your order number together with photographs or videos showing the issue.
After review, we may provide an appropriate replacement, refund, or return solution at no additional reasonable cost to the customer.
7. Non-Returnable Items
Certain products may not qualify for preference-based return where permitted by applicable law, including:
- Personalized or custom-made products, if offered;
- Gift cards, if offered;
- Items that have been materially used, damaged, altered, or contaminated after delivery;
- Products specifically identified as non-returnable before purchase where such restriction is legally permitted.
This limitation does not remove rights that apply to damaged, defective, incorrect, or materially misdescribed products.
8. Exchanges
We do not guarantee direct exchanges for every product.
Where appropriate, customer support may offer a replacement or advise you to return an eligible product and place a new order.
9. Refund Review
Returned products may be inspected after arrival.
If the return is approved, we will issue the eligible refund to the original payment method.
10. Refund Timing
Approved refunds are normally issued within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
11. Late or Missing Refunds
If we have confirmed that a refund was issued but you have not received it after the expected processing period:
- Review your payment account;
- Contact your bank, card issuer, or payment provider;
- If the issue remains unresolved, contact service@coriviia.com.
12. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to stop fulfillment where reasonably possible.
Cancellation cannot be guaranteed once an order has entered packing, fulfillment, or shipment.
If an order is successfully cancelled before fulfillment, eligible funds will be returned to the original payment method.
13. Consumer Rights
Nothing in this Return Policy is intended to limit any mandatory consumer protection rights that cannot legally be excluded in your jurisdiction.
14. Contact
Operator:
Nanjing Xiaoxuanfeng Technology Co., Ltd.
Email:
service@coriviia.com
Telephone:
+852 6647 3181
Registered Address:
Room 3205, 2nd Floor, Building 3, Cuiping Science and Innovation Park, No. 37 Jiangjun Avenue, Jiangning District, Nanjing, Jiangsu Province, China